14-Day Money-Back Guarantee
We want you to be confident in your purchase of BoxxKandiTM Products. At BoxxKandiTM Software Studio, we stand behind our products. We offer a 14-day no-questions-asked refund policy on all software purchases. If you're not completely satisfied with your purchase, you can request a full refund within 14 days of the purchase date. No explanation is required.
Eligibility for Refund
To be eligible for a refund:
- Your request must be made within 14 days of purchase
- You must provide proof of purchase (email or receipt)
- The software must not have been used for commercial broadcast purposes exceeding 10 hours of runtime
- You must uninstall the software from all devices upon refund approval
How to Request a Refund
To request a refund:
- Send an email to legal@boxxkandi.com
- Include your purchase email and your order number
- Include your license key (if received)
- Briefly explain the reason for your refund request (this helps us improve our products)
Refund Processing
Refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider.
- Refunds will be issued to the original payment method
- You will receive a confirmation email once the refund is processed
License Deactivation
Upon refund approval:
- Your license key will be deactivated
- Your software license will be deactivated
- Continued use of the Software is prohibited
Non-Refundable Situations
Refunds will not be provided for:
- Purchases made more than 14 days ago
- Products purchased from third-party resellers
- Products where a significant portion of the functionality has been utilized
- Products obtained through promotional giveaways or contests
- Products where technical issues are caused by user's system configuration or third-party software
Technical Issues
If you're experiencing technical issues, please contact our support team before requesting a refund. Many issues can be resolved through troubleshooting, and our team is committed to helping you get the most out of our products.
Abuse Prevention
We reserve the right to deny refunds in cases of:
- Repeated refund abuse
- Fraudulent activity
- Violation of the EULA
After 14 Days
All sales are final after the 14-day refund period.
Exchanges
We do not offer exchanges for different products. If you would like a different product, please request a refund for your current purchase and then purchase the desired product separately.
Contact Us
If you have questions about our refund policy, please contact us: