Effective date: 12 September 2026
14-Day Trial & Money-Back Guarantee Policy
This policy covers BoxxKandiTM Radio Studio and applies to the 14-day trial and the voluntary 14-day money-back guarantee for paid purchases.
Before purchasing a paid licence, an eligible user may have the opportunity to evaluate the Software during a 14-calendar-day trial period, subject to the applicable activation and trial rules.
The trial is intended to allow the prospective purchaser to test the Software and determine whether it is suitable for the user’s needs before purchase.
After a paid purchase, the purchaser may request a refund within 14 calendar days from the date of purchase, subject to the terms of this policy.
If a refund is approved and processed under this voluntary guarantee, the associated licence may be deactivated or terminated and the purchaser must cease using the Software and any related licence keys or activation credentials.
This voluntary 14-day money-back guarantee does not replace, restrict, waive or exclude any consumer right, remedy, cooling-off right, quality right, warranty, refund right or other protection that cannot lawfully be excluded under applicable law.
Nothing in this policy is intended to waive or limit mandatory rights under South African law.
After the 14-day money-back guarantee period has expired, refunds are not provided under this voluntary guarantee. This does not affect any statutory right or remedy that may apply under applicable law.
The expiry of the voluntary guarantee also does not itself terminate the customer’s licence.
A purchase includes up to 12 months of support and updates for the purchased Major Version, beginning on the date of purchase, as described in the Terms of Service, EULA and License Policy.
The expiry of the 12-month support/update period does not automatically terminate the licence. Under normal circumstances, the customer may continue using the purchased version, subject to the licence terms and continued availability of the Software.
The Supplier may discontinue, suspend, cease distributing, cease activating, cease supporting, or terminate licensing of the Software where permitted by the applicable agreements and law, including where required or reasonably necessary because of legal or regulatory requirements, court or governmental action, third-party rights, security concerns, technical circumstances, infrastructure or dependency issues, business circumstances, or other circumstances beyond the Supplier’s reasonable control.
Except where applicable law requires otherwise, discontinuation or termination of the Software after the voluntary money-back guarantee period does not create an automatic entitlement to a refund of the original purchase price.
This policy does not prevent appropriate action concerning fraudulent, unauthorised, chargeback-related or otherwise unlawful transactions.
Any voluntary suggestions, ideas, bug reports, failure reports, feature requests or other feedback are subject to the feedback provisions in the Terms of Service and EULA. No payment, royalty, employment, consulting relationship, ownership interest, credit, prize, reimbursement or other compensation is promised or implied merely because feedback is submitted.
Refund requests and complaints should be submitted through the support/contact method published by the Supplier: support@boxxkandi.com.