Privacy Policy

1. Purpose

This Privacy Policy explains how Absolutely AV Trading cc (“BoxxKandi™”, “we”, “us”) may collect, use, store and disclose personal information in connection with BoxxKandiTM Radio Studio, our website, purchases, trials and support.

This policy is intended to be read together with applicable privacy and data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• name and contact details;
• email address;
• purchase, transaction and license information;
• license key and activation/verification information;
• trial status and dates;
• support requests and communications;
• bug reports, suggestions, feature requests and other feedback;
• technical information necessary to activate, secure and support the Software; and
• information you voluntarily provide.

We do not intend to collect sensitive personal information through the Software unless necessary and lawfully permitted.

3. Purposes

We may process information to:

• provide trials and licenses;
• process and verify purchases;
• activate and protect licenses;
• provide customer support;
• investigate fraud, abuse or unauthorized use;
• respond to bug reports and feedback;
• maintain and improve the Software;
• comply with legal obligations; and
• establish, exercise or defend legal rights.

4. Marketing

Where applicable, direct marketing will be conducted in accordance with applicable law. You may object to direct marketing or request that we stop it where the law provides that right.

5. Third Parties

Payment processing, email delivery, hosting, licensing, analytics, customer support or other functions may be provided by third-party service providers. We will seek to use appropriate contractual and security measures where required by law.

We do not sell personal information as a business practice.

6. Cross-Border Processing

Information may be processed or stored outside South Africa where our service providers operate internationally. Where required by applicable law, we will apply the safeguards required for lawful cross-border transfers.

7. Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records, resolve disputes, prevent fraud and comply with legal obligations.

8. Security

We use reasonable technical and organisational measures appropriate to the information and risks involved. No electronic system can be guaranteed completely secure.

9. Your Rights

Subject to applicable law, you may have rights to request access to personal information, correction or deletion where appropriate, object to or restrict certain processing, and lodge a complaint with the applicable regulator.

Requests may be sent to support@boxxkandi.com. We may need to verify your identity before responding.

10. Children

The Software is not intentionally directed at children where prohibited by applicable law. Do not provide personal information of a child unless you are legally authorised to do so.

11. Changes

We may update this Privacy Policy from time to time. The updated version will state its effective or last-updated date.

12. Contact

Email: support@boxxkandi.com